Taking the original records of the readers＇ opinions in the ＂readers mailbox＂ on the retrieval machine of the library of Central South University of Forestry ＆ Technology as the raw data, this paper makes analysis and subsumption of the readers＇ opinions, reviews the successes and shortages in the treatment of the readers＇ opinions in the past year, and puts forward some methods for the management of the readers＇ opinions and some considera...
