Based on the perceived service performance and fairness theory, this study aims to track and measure the overall customer satisfaction, and explore the antecedents of satisfaction under the context of leisure tourism services in Changsha City. Justice framework and SERPERF scale are used to design the questionnaire. SPSS17. 0 is applied for questionnaire reliability ＆ validity testings. Our empirical study indicates that the overall rating of tourist satisfaction falls a little below the average level. And the score in service fairness is much...
